- Discover why Citrix Workspace is the digital workspace solution for IT and businesses. Modernize IT security, transform employee experience, and secure access to SaaS apps, data, and web. Citrix Workspace - Explore Citrix Workspace Use Cases - Citrix.
- The new Citrix Workspace app (formerly known as Citrix Receiver) provides a great user experience — a secure, contextual, and unified workspace — on any device. It gives you instant access to all.
- When you install Citrix Workspace app, the Citrix Workspace app installer checks whether the Microsoft Visual C Redistributable package is present on the system and installs it if necessary. This document aims to guide you through the installation process of both.
Applicable Products
Citrix Workspace app for Windows is an easy-to-install app that provides access to your applications and desktops using Citrix Virtual Apps and Desktops from a remote client device. Citrix Workspace app provides access from your desktop, Start menu, Citrix Workspace user interface, or web browsers.
Citrix Receiver And Citrix Workspace
- Citrix Workspace App
Objective
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information
This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows. This is applicable for Citrix Workspace app for Windows. The logs and data collected can be used by administrators to identify and troubleshoot configuration issues. The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. This mechanism replaces the Receiver Diagnostic tool.
Pre-Requisites
The log collection mechanism described in this article is supported with Citrix Workspace app version 2012 and higher.Instructions
Citrix Receiver Vs Citrix Workspace App
- Navigate to Advanced Preferences and click on ‘Log collection’
- The ‘Log collection’ dialog is launched. Set the desired log level. Log level ‘Verbose’ captures more detailed logs. Click on ‘Start collecting logs’ once you are ready to reproduce the issue.
- The below dialog appears. Log collection is now in progress. Proceed to reproduce the issue with Workspace app for Windows. Once you have successfully reproduced the issue, click on ’Stop collecting logs’.
- The Workspace app collates all the logs collected as a .zip package. This could take a few minutes
- Click on ‘Save Logs’ to save the logs in a folder of your choice.
The latest version of Citrix Workspace app for Windows LTSR is available from the following Citrix website location:
The latest version of Citrix Receiver for Windows LTSR is available from the following Citrix website location:
Acknowledgements
Citrix would like to thank Andrew Hess for working with us to protect Citrix customers.
Citrix Receiver Citrix Workspace 違い
What Citrix Is Doing
Citrix Receiver Vs Citrix Workspace
Citrix is notifying customers and channel partners about this potential security issue. This article is also available from the Citrix Knowledge Center at http://support.citrix.com/.
Obtaining Support on This Issue
If you require technical assistance with this issue, please contact Citrix Technical Support. Contact details for Citrix Technical Support are available at https://www.citrix.com/support/open-a-support-case.html.
Reporting Security Vulnerabilities
Citrix welcomes input regarding the security of its products and considers any and all potential vulnerabilities seriously. For details on our vulnerability response process and guidance on how to report security-related issues to Citrix, please visit the Citrix Trust Center at https://www.citrix.com/about/trust-center/vulnerability-process.html.
Changelog
| Date | Change |
| 2020-06-11 | Initial Publication |
| 2020-06-11 | Updated CWA LTSR URL |
| 2020-06-22 | Receiver 4.9.9002 LTSR CU9 released |